A chance to visit one of the Innovation Awards Finalist to see how they plan to be the best.

This is also  the latest networking event for planners in the Midlands. For further information on the group click here

Call Centre & Customer Management Expo is Europe's no.1 exhibition and conference for customer contact and customer management solutions. It brings together leading suppliers and visitors under one roof, offering a blend of integrated customer solutions, cutting-edge education offerings and unique networking opportunities. For more information please visit our website www.callcentre-expo.com. 

Three practical case studies demonstrate the sea-change that is taking place in how centres improve performance at the front line – with insights on speech analytics, use of customer feedback and use of performance stats by agents.  A must-attend event for anyone who wants to be up-to-date with quality or performance management. Click here for more information.

Find out how previous award winners Lloyds Banking Group and Carnival Cruises keep making progress in areas like delivering flexibility and balancing the needs of both employees and the business.  An essential update for managers responsible for scheduling resources. Click here for more information.

For senior planning and operations managers. Discuss key issues of customer contact strategy.  By invitation only – contact us if you would like an invitation for yourself or your senior team. Click here for more information.