The Professional Planning Forum exists as an independent industry body, to promote best practice and professionalism in contact centre planning. We offer research, advice, accreditation, training and member support to help every centre develop the confident skilled analysts that are key to contact centre improvement. Why do it by yourself, when our team of independent experts is here to help you get the results and the recognition you deserve?
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To review who will be speaking and the great topics on offer at Customer Contact Planning 2010 in April, download the full conference agenda - either the Screen (1MB) or Print (4MB) version.
If you are new to the site, why not look at our top links, to see the pages other people visit most, or look at the key topics - to see the new workstreams in management information, back office and outbound planning, homeworking, lifestyle planning and the public sector forum. Take a look at the latest newsletter for this month's news, register online for our latest webinars, or find out about our seminars and training programme.
Do you experience regular times when you just can't meet service? Are you frustrated when you can't resource as you need? For more information click here.
Call Centre Helper will be holding the first of their new webinar series on Thursday 25th February 2010 from 1.00 pm - 2.00 pm. This month they will be looking at using Speech Analytics to tie agent performance improvement directly into strategic initiatives.
Reserve your place now here
Look afresh at how you forecast and budget. See how others plan, discuss alternative approaches, identify ways in which you can improve performance in your centre and gain increased confidence in how you budget and forecast. For more information click here.
For anyone using or managing outsourced contact centre operations. Identify the key factors behind practical improvement strategies and effective outsourcing partnerships. Click here for more information
Do you run or support outbound telemarketing or list-driven campaigns? This is the coursr for you. Click here for more information.
This course is for busy analysts who want help to manage the situation differently. Why not take time out now, to practise skills that can help you manage your time more effectively, reduce stress and make things happen! For more information click here.
The list above shows the next few events coming up in the forthcoming weeks. To see the Planning Forum's full calendar of events please click here.
Professional Planning Forum 12 Baldwyn Gardens, London W3 6HH (t) 0333 123 5960 (e) info@planningforum.co.uk