Training & Qualifications - An Overview

Confident, skilled analysts, are the key to contact centre improvement

Significant changes in operational policies and procedures require skills and knowledge that takes resourcing and planning to a different level, beyond the technical and administrative role that used to be common in many centres. 

But our benchmark research shows that most planners still do not get the support and training they need. 

We offer a range of specialist professional development for contact centre resource planners and analysts. Whether you are looking for certificate programmes which combine classroom teaching, tutorials and project work or specialist training, whether you are looking to develop yourself or train a whole team in-house, choose from the options in the left hand column or select one of the Related Articles below.

To  book just complete the online booking form by clicking on the button on the right hand side of this page, contact 0333 123 5960 or email events@planningforum.co.uk for further information and to discuss what is best for you.