Conference Contact Centre Planning 2009 Get all the latest information about the upcoming Annual Conference. Don't forget to book early to ensure your place is guaranteed as this is expected to be a 'SOLD OUT' event. Contact Centre Planning 2008 Read the conference report from the 2008 conference. All presentations are available to download (membership may be required to access all files). Innovation of the Year Awards Does your centre have what it takes to win this prestigious award? Find out how to enter? Hurry as entries close mid-November. Conference Accomodation The Planning Forum has secured the best on-site rates for the Annual Conference. Visit this section for information on how to secure them. Places are limited so check out the package now!	Events Upcoming Seminars Have you booked your place(s) on the next set of seminars? Click here to see what is coming up and how to ensure your company is represented. Webinar Series Experience Best Practice without leaving your desk. Join one of our regular Thursday sessions or listen to an archived recording. Learn from what others have done and make a difference in your daily role. Networking Groups The Planning Forum runs a series of Networking Groups - both regional and National - the latter for Senior Managers. Find out when the next relevant session is for you and sign up to attend. Calendar of Events For a complete calendar of upcoming events, visit here. Training Looking to develop your skills or the skills of your team? Unsure what course would work for you? Looking to book modules for your certificate programme? Visit this section to learn more about all Planning Forum courses	Key Topics Back Office Forum An often overlooked part of the Contact Centre in relation to Planning. Visit here to get resources relevant to the topic and see what events are coming up. Customer Planning Interested in how new technologies can be implemented in your business to increase service offered to customers? Or, simply interested in developing your knowledge of how other centres have managed to put the customer first in their business? Visit here for resources and details of events. Homeworking Forum Why does it work for some companies and not for others? Typically it is the planning of how and why it will work? Visit this section to learn more on the topic and help you decide if this is a concept which will add value to your business. Lifestyle Planning Planning is about more than serving our customers. Attention to how we schedule can lower sickness and attrition as well as increase other metrics like Quality. Visit here for our library of resources and find out abotu future events.
Resources Online Directory of Vendors Looking for suppliers who can help you in specific areas. Then look no further than our online directory with full contact details for suppliers.	News & Jobs Monthly Newsletter Do you receive our monthly newsletter? Catch up on past editions and/or manage your subscription here. Press Releases Read all about it! Stay up to date with the latest press releases released by the Planning Forum. Industry News Get the latest 'live' industry news from our partners, Contact Centre World and Contact Centre Helper. Jobs Looking for a new position - or would you like to advertise a posting on our website. Click here for more.	More Key Topics Management Information Do we produce reports or provide analysis? How many KPI's exist in our centre? Are we generating a cottage industry with lots of people doing their own reports? Get resources and sign up for events here to improve your MI. Outbound Calling Is it merely about getting through the lists of customers or can we add value by planning how and when we call? Are there better times to call certain customers? Visit here to learn more on the topic. Public Sector With Varney and other National standards such as NI14 to consider when planning, it has never been more critical for professionals in Public Sector contact centres to learn from others. Visits our resources here and find out about upcoming Best Practice events. Resource Planning The Planning Forum's ethos is about when numbers meet people. This section provides resources and information about the fundamentals of contact centre planning. Brush up on your skills and find solutions to your common problems.