If it works so well for some organisations, why isn't everyone doing this?
How can we overcome the security and culture blockages?
This new national forum for developing homeworking in contact centres uses the Planning Forum's expertise in promoting best practice in contact centre resourcing, to provide practical advice and guidance in this critical new area where managers and planners are now starting to make real progress in offering employment to people who might otherwise not join or stay with call centres.
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