For senior planning and operations managers. Discuss key issues of customer contact strategy.  By invitation only – contact us if you would like an invitation for yourself or your senior team. Click here for more information.

 With the fluctuating economic climate, companies are looking at all opportunities available in their business and competitive environment to improve performance.  Join with others facing similar challenges at these unique national forums for those tasked with improvement in planning, back office, outbound or real time management. For more information click here

Whether you already plan for a Back Office department and wish to identify best practice in the processes you already have, or are looking to begin to create forecasts, schedules and manpower plans this course is designed for planners, analysts and managers who are looking to take established front office planning disciplines into the Back Office environment. Click here for more information.

The next online meeting group discussing topics and challanges faced by other members of this work stream.  Places are limited so book now at: www1.gotomeeting.com/register/116999888

The perfect course for someone new to planning or wanting to brush up on the fundamentals.  Full details available by clicking here.

Customer Contact Planning 2011 – Hilton Metropole, nr Birmingham NEC – Monday 11th April – Tuesday 12th April.