Our best practice seminars sit alongside the annual April conference as the key meeting-point for specialists in our workstream areas, providing access to hundreds of companies who are part of our membership and best practice programmes.
The autumn seminars combine several specialist events in one location with case studies, research and practical advice - as well as the chance to network with colleagues from other organisations facing similar challenges and to meet leading suppliers. With topics of value to different colleagues, why not review the needs of the wider team and then reserve your booking to be sure of a place now.
With the fluctuating economic climate, companies are looking at all opportunities available in their business and competitive environment to improve performance.
London Heathrow: 17th November
The seminar offers four specialist workshops plus the chance to meet key vendors with specific expertise in contact centre information management, performance management, scheduling or lifestyle and people planning.
Scheduling and work-life balance (10am – 1pm plus lunch): Practical examples of driving scheduling efficiency, balancing the needs of both employee and business and what actually works for homeworking and lifestyle planning. This stream is sponsored by Teleopti.
Budgeting and forecasting (Lunch then 1.45pm – 4.30pm): One of the most difficult elements any planning area faces is delivering long term plans and accurate forecasts that underpin any plan. Hear from experienced professionals, industry experts and suppliers on the tools and methods available to deliver accurate demand and capacity plans plus how to build that all important relationship with finance. This stream is sponsored by CACI.
Customer Metrics (10am – 1pm plus lunch): Covering how to capture the right data, what makes the difference in terms of getting accurate data whilst involving agents, and setting business rules. Gain insight on how to present this to your target audience
Best Practice in Performance Management (Lunch then 1.45pm – 4.30pm): Learn from Performance Management led organisations how to drive sustained improvement and enhance the overall customer experience. By unraveling complex data issues to view one version of the truth, these customer focussed organisations have changed frontline behaviour and highlighted needed coaching. See how these leading organisations have adopted a closed-loop Performance Management cycle which goes beyond training through to motivating employees through providing insight into individual performance, to rewards and incentives, creating a performance driven culture. This stream is sponsored by Merced.
To book, phone 0333 123 59 60 or email events@planningforum.co.uk
This event is free to Professional Planning Forum members using their seminar places and is available to non members at a charge of £195 +VAT. Each seminar place allows you to attend for the full day. Discount available for 3 or more places. Places strictly limited due to venue size. Book early to ensure your place. Cancellation conditions apply.