Warrington: 30th June – Back office planning and Scottish Power Site Visit
“A great way to gather ideas and solutions for existing problems within our company.”
Christopher Soutar, Bupa
The most popular topic the Planning Forum has been engaged in over the last 12 months has been the challenge around driving efficiency, control and improvements in customer experience within the back office environment.
A special 1 day seminar exploring this challenge and the use of technology to support those who are pioneering introducing planning disciplines to this environment will take place at the Village Hotel, Warrington.
The seminar will open with a plenary session from Planning Forum, and will be aligned with the site visit with 2010 Innovation Finalists, Scottish Power.
| 09:00 |
Registraion |
| 09:30 |
Opening Keynote / Plenary - Back Office & Technology |
|
10:00
|
Intro to Scottish Power Innovation - Mike Ford / Gererd Till |
| 10:40 |
Break |
| |
|
Site Visit to Scottish Power
2 x Groups (Max 10 Each)
|
| 11:00 |
Customer Experience driven via Back Office and appropriate Technology
- Case Study Presentation from AOMi
|
a. Tour |
a. Planning |
| 11:40 |
Obtaining Control in the Back Office through Technology
- Case Study Presentation from Genesys |
b. Agents / TL's |
b. Tour |
| 12:20 |
Back Office Technology Round Table session |
c. Planning |
c. Agents / TL'S |
| 13:00 |
Lunch |
| |
Site Visit to Scottish Power
2 x Groups (Max 10 Each)
|
|
| 14:00 |
a. Tour |
a. Planning |
Customer Experience driven via Back Office and appropriate Technology
- Case Study Presentation from AOMi
|
| 14:40 |
b. Agents / TL's |
b. Tour |
Obtaining Control in the Back Office through Technology
- Case Study Presentation from Genesys |
| 15:20 |
c. Planning |
c. Agents / TL'S |
Back Office Technology Round Table session |
| 16:00 |
Close |
All prices exclude VAT and are subject to a cancellation policy. Full terms available.
For more information contact: Colin Whelan on 01928 759633 or colin@planningforum.co.uk