Management Training Courses

Research has shown that understanding and buy-in from front-line and senior managers is the essential foundation for effective resourcing. Our management workshops are tailored to your needs and targeted at three different groups within the organisation.

  • Resourcing and Planning Insight
  • Operational Efficiency in the Back Office
  • Executive Insight workshop
These one day and half-day workshops can be run in-house to make resourcing issues relevant and motivating for people managers as well as specialists. The real-time workshop is also offered as a public programme, where you meet people from other centres. We also offer materials that can be used by team leaders to take the core messages to your front-line call centre agents.


Take a look at these articles, videos and links
Executive Insight workshop
Introduction to Planning
Make the Case for Training
Operational Efficiency in the Back Office
Training & Qualifications - An Overview
Training & Qualifications for the Data, Insights and Analytics community


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