• See the 2008 Conference Report and the Innovation Awards programme
• Look at case studies and presentations from previous conferences
• Nominate yourselves for the 2009 Innovation Awards and you could gain a free place!
• For more information email or phone +44 (0) 333 123 59 60

With around 400 delegates expected for the main conference - plus more participating in the supplier exhibition and Gala awards dinner - Contact Centre Planning 2009 is the biggest event of its kind in Europe.  The must-attend event for contact centre directors, MI analysts, resource planners and others, this year's conference is being held in the West London Novotel, with its outstanding conference facilities and accessible location. The conference brings together participants from all industry sectors to learn about best practice in delivering improvements in contact centre performance. 

The agenda includes our specialist work streams - including the new Strategy Network and the Management Information Forum and agendas for those planning for the back office, outbound operations and public centre contact centres.  The well-established Resource Planning Forum has a special focus this year on lifestyle planning and home-working as well as planning fundamentals. 

Many members bring key management as a team, to discover how other organisations balance the needs of numbers with people and focus on the experience of the customer.  This is a great opportunity to learn from how others achieve their success and to keep up-to-date with the latest developments in a wide range of contact centre planning and information disciplines.