Management Training Courses
Research has shown that understanding and buy-in from front-line and senior managers is the essential foundation for effective resourcing. Our management workshops are tailored to your needs and targeted at three different groups within the organisation.
- Resourcing and Planning Insight
- Operational Efficiency in the Back Office
- Executive Insight workshop
These one day and half-day workshops can be run in-house to make resourcing issues relevant and motivating for people managers as well as specialists. The real-time workshop is also offered as a public programme, where you meet people from other centres. We also offer materials that can be used by team leaders to take the core messages to your front-line call centre agents.
