Best Practice Programme

Why not take time out to think afresh ?

As the independent, specialist body for call centre resourcing, we exist to identify, encourage and promote best practice.

Why not join fellow professionals to learn from others, keep yourself up-to-date and take away new ideas for your own centre?

Look at the annual calendar format, follow the links in the menu to the left or click below:-

• Contact Centre Planning 2008

• Site Visits and Seminars

• Networking dinners & events

• Benchmark Research Results

• Our Online Discussion Forum

• Innovation of the Year Award Winners 

“If everyone is thinking alike then someone isn’t thinking”.   General George Patton

Email to book or phone 0870 870 59 60.

Latest News

• Join our new lunchtime free webinar series

• See the 2008 Innovation Award Winners

• Catch the conference report, photos and presentations.

• Dates for 2008 site visits

• Best practice seminars

• Local networking groups

• New 2008 research

See the full calendar for the latest programme or download our brochures. Phone 0333 123 59 60 or book now for summer events.

See our webinar programme, our research and our discussion room

See Membership Packages for details of free member places on key events or view our training programmes.

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