Membership includes free workshop and conference places . So why not join fellow professionals and use our member network all year to keep up-to-date, share best practice and develop your specialist skills?
The Planning Forum was set up for the contact centre industry in March 2000 and we exist to:
Share and promote best practice in effective planning and resourcing.
Provide professional training and certification for planning specialists.
Support managers in developing your in-house capability in these areas.
Establish better understanding and recognition of the role of planners and what is required for the role to work well in practice.
In the
past, resource specialists have been isolated with little recognition and no
formal training or support.
Membership of the Planning Forum offers a package of essential benefits for call centre organisations or for individual professionals responsible for resourcing within contact centres today.
Free workshop places on our Best Practice seminars/Site Visits.
Free place on our Annual Conference.
Member Discounts on our full range of specialist training courses and our Certificate/Advanced Certificate in Call Centre Resource Planning.
Advice and Support by phone, email and through the member-only pages of our web-site to help you gain the most from your membership.
Regular News through our own email updates, with the latest developments and advice.
Online Resources with
password access to new information each month: links, articles, case
studies, spreadsheets, training materials and much more.
With
advice, updates, online resources and best practice research, you benefit from
being part of our unique network of fellow specialists and gain significant
discounts on your professional training and development costs.
Email info@planningforum.co.uk or phone 0870 870 59 60.