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AIM TechnologyAlan Marsden 2nd Floor, Tuscany House, White Hart Lane, Basingstoke, RG21 4AF Direct Dial: +44 1256 301 687 Mobile: +44 7879 446658 Switchboard: +44 1256 301 670 E-mail : alan_marsden@aimtechnology.com Click here to find out more.... (www.aimtechnology.com) AIM Technology is delivering a new class of purpose-built enterprise applications that enable enterprises to optimise the operational performance of consumer-facing entities such as the call centre. AIM enables organisations to transition the call centre from a cost centre to an operational asset by delivering unprecedented depth of analytical understanding, organisation-wide, on-demand visibility to key performance information, and the ability to take action through closed loop improvement, measurement and automation. AIM Technology is privately held and based in Basingstoke, England and San Francisco, CA. For more information, please visit www.aimtechnology.com
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Company’s Product/Service
AIM Technology provides performance management software for contact centre operations. Embracing a continuous cycle of motivating, measuring and managing employees, AIM solutions enable contact centre managers to improve customer service, lower staff attrition, increase employee job satisfaction and contribute to their organisation’s sustained growth.
Built specifically for the contact centre, AIM Performance consists of a family of web-based applications and a technology platform that lets you create and implement key initiatives that align your contact centre with your organisation’s overall performance objectives.
With the modular architecture of AIM’s solution, you can deploy one or more AIM Performance applications based on your particular business requirements. Whether you decide to focus on a particular area or a more comprehensive set of changes to your contact centre operations, AIM lets you do it rapidly and easily with minimal disruption to existing operations.
AIM Performance Suite, benefits many customers including, Barclays and Argos.