IEX TotalView - QPC

QPC, The Harlech Building

Theatre Clwyd Complex

Mold, Flintshire CH7 1YA

Click here to find out more ....  www.qpc.com    

Principal Contact: Catherine Ingram

Telephone: 0870 242 1097 

Email:  info@qpc-eu.com 

QPC helps the world's leading companies, like Barclaycard, Vodafone and Dell to improve their contact centres - reducing costs, increasing revenues and enhancing customer satisfaction through consulting, workforce optimisation systems and training and development services.

To assist your resource planning QPC provides IEX TotalView. This comprehensive workforce management solution will enable you to improve service for customers, lower operating costs for your business and make your contact centre a better place to work:

 

Total View Features  

  • Manage contact handling capacity across many sites seamlessly on a single server

  • Multimedia scheduling for phone and other contact activity as well as back office work

  • Skills scheduling with unique ACD routing rules simulation for better schedules and to test new rules

  • Real-time and historical adherence

  • Forecasting

  • Intraday management

  • Vacation and holiday planning with agent bidding and holiday request management

  • Schedule bidding and trades for agents through a web browser

  • Schedules and performance statistics for agents using a browser

  • Easy integration with ACDs and enterprise applications like payroll

  • Effectively manage service level and resources of outsource call centres

 

Some of QPC’s IEX TotalView customers

  • Barclaycard

  • Barclays Retail Bank

  • British Airways FLYLINE

  • Carphone Warehouse

  • E.ON UK

  • HBOS

  • Hilton Reservations Worldwide

  • IKEA

  • Lambeth Council

  • MBNA

  • Scottish Power

  • Shell

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