As the independent industry body promoting effective resourcing and planning in the contact centre industry, we are supplier-independent and work across all industry sectors to provide specialist support for contact centre professionals who take resource planning seriously.
Our aims are to:
- Promote best practice through research, site visits and networking
- Help your in-house support teams develop, by providing professional training and certification for analysts and specialists in these areas
- Establish better understanding and recognition within the industry of the role and contribution of planners.
- Offer year-round advice and support for members of the Planning Forum.
Planning and MI are complex and specialist skills, which have become fundamental to the success of today's contact centres. Yet many organisations still expect analysts to learn the role with no formal training or accreditation and with few opportunities to share experience with other centres.
The Forum's programmes offer expert training and support, so that you get the results you require. We offer networking and best practice events to learn from what works in other centres.
Our expert team of planning specialists, share between them over 50 years of call centre and planning experience. Why not use our breadth of experience to help you stimulate improvements in your own centre?
Call us now for more information. One of the team is available to take your call on 0333 123 5960 during standard business hours.