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February News: How do we plan to be the best we can be?
February 2012
Alison,
Northern Ireland golfer, Darren Clarke, returned to prominence from nowhere – so it seemed. In fact, a lot of planning went into his success and lots of hard work too. Michael Finnigan worked with Darren to help him be the best he could be and I am proud to be able to invite you to meet and learn from Michael yourself - at our annual conference in Blackpool on Monday April 23rd.
We are fascinated by our sporting heroes and Michael's stories reveal how they achieve success and how others have made these same ideas work in business as well. In a powerful opening address, Michael shows how to harness the power of focus, inspiration, resilience and enthusiasm. Two interactive training workshops then offer you an exceptional opportunity to interact yourself with this globally renowned performance coach.
Make sure you have your name down to come this year. All this is included within the conference price and many members get free places as part of their membership package.
The coming months also see some great training courses – including our one-day Planning Insights workshop for team leaders and real time teams and the popular Analysis Workshop.
Let's make 2012 a year in which we plan to be the best we can be. Why settle for anything less?
With best wishes, Steve Woosey Chief Executive Professional Planning Forum
In this edition
Latest Industry news
Technical Skills programme
Best Practice Site Visits announced
Help shape the agenda for our webinar in association with eg solutions
Latest Industry Jobs
Scroll down to read these and more....
7th - 8th March 2012 Analysis Workshop 13th - 14th March 2012 Effective Scheduling 22nd March 2012 Planning Insights Workshop Click here to review full calendar.
Keep yourself up to date by following us on Facebook, Twitter and LinkedIn The Professional Planning Forum is the independent industry body promoting best practice in contact centre resourcing and planning. Contact us to find out more. www.planningforum.co.uk +44 (0)333 123 59 60 info@planningforum.co.uk
News in Brief
For more details on these stories click on the links below,or look online for even more stories
Can cloud applications be as fast as those in your data centre? Social search is coming to Google Stop trying to delight your customers - Harvard Business Review 60% of ChildLine counselling takes place online Global expansion for Teleopti White Paper: What are the New Rules of WFM? Will Facebook and Twitter dominate Customer Service?
What’s new: Best Practice Round up
Find out what members are up to and what’s new in the Planning Forum world - online, in training or in our events and activities. New Speech Analytics Best Practice Guide Our second topic specific Best Practice Guide has been published. Following on from the successful Homeworking Best Practice Guide, our Speech Analytics version was sent to all member organisations in the last few weeks. We have a handful available for further distribution - order your copy now by clicking here. Copies of the Homeworking Guide and the 2011 Annual Best Practice Guide are also available at the same link. Technical skills programmes from the Professional Planning Forum To support the very successful best practice courses provided by the Professional Planning Forum, we have two interesting courses coming up in the next few months. Book Now.
Best Practice Site Visits We are delighted to announce the Summer / Autumn Best Practice Site Visit Programme. This is your opportunity to choose your visit some of the 19 Innovation Awards finalists. As always visits are free to members using member places and competitively priced for all other attendees. Click here to view the calendar. eg solutions and the Professional Planning Forum are hosting a free webinar on the 28th March. Let us know what you would like the topic to be We will be finalising content for what is sure to be a fascinating webinar. Visit our LinkedIn group to tell the session coordinators what burning issues you would like to see discussed.
Planning for 2012 Many of us have just finished or are finalising business plans for the 2012 financial year. Our Top Tips for Planners newsletter recently suggested some key planning factors to consider when optimising plans. Why not review these Top Tips for Forecasting, Scheduling and Real Time Processes. Visit our Online Library As part of the Planning Forum's website redesign the library of case studies and articles has been expanded. Now with over 400 articles, with additional content being added on a weekly basis the library provides a wealth of information to our members. A subset of the library is available for browsing by non-members as well. Visit the library at http://ppf.bz/mbrlibrary
Latest Jobs
Realtime Analyst @Everything Everywhere, Doxford, £Competitive +bens Capacity Planning Analyst @Tesco Bank, Glasgow, £20 - £25K DOE Resource Planning Director @CCI Call Centres, Durban, South Africa, £Excellent package Senior Operational Planning Manager @LV=, Bournemouth, £competitive +bens Senior Planning Analyst, @American Express, London, £Not disclosed MI & Workforce Manager @Liverpool Direct Limited, Liverpool, £29.2 - £34.5K Head of Resource Planning, South East/South West, £60 - 80K +bonus +bens Senior Operational Planning Manager, Dorset , £70 - 80K +bonus +bens Forecasting and Scheduling Analyst, Leicestershire, £20 - £25K + bens
For more details on these and view a wider range of available positions, look online.
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