21 November 2008
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The Planning Forum published a monthly newsletter to over 2000 subscribees.  It keeps readers up to date with the latest contact centre news.  To subscribe - register to the site.  If you are already registered you can click on your name below menu bar and add the subsciption to this or one of our other specialist newsletters to your registration.  You can unsubscribe at any time.

 
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Latest Issues Minimize
2008 November
We are facing a sea chage in the role of contact centres and customer planning is the new front-line in driving change that affects both the customer experience and bottom-line efficiencies.
2008 October
This month's newsletter rounds up the latest on the industry awards and developments - as well as news of the Plannign Forum's own recent best practice seminars and networking groups.
2008 September
This months edition looks at the newly developed website, announces the opening of the Innovation Awards for 2009 and reviews the latest graduation from the Foundation Certificate as well as all the latest Industry news and jobs.
2008 August
August newsletter includes a preview of Call Centre Expo and the Planning Forum's autumn timetable.
2008 July
July's newsletter explores issues around Customer Satisfaction and gives a round up of the summer season of Best Practice Site Visits.
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